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Our services

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Standard appointment

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A standard consult provides focused time for a quick but effective discussion with your GP. It's best for straightforward health concerns, routine check-ups, minor symptoms, simple script renewals, short follow-ups, basic health advice, or single-issue appointments.

Useful for the following conditions :

Simple URTI/cough/sinusitis (no red flags), mild UTI or follow-up, stable chronic med renewals, minor skin conditions, mild allergies, headache/migraine follow-up, musculoskeletal strains/minor injuries, mild gastro issues, test result follow-ups, travel advice/vaccinations, mild anxiety check-in, stable BP/diabetes reviews
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Long appointment

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A long consult gives extra time for a more detailed discussion. It's best for complex or multiple health issues, in-depth symptom reviews, planning tests or referrals, thorough medication checks, lifestyle advice, or preventive care.

Useful for the following conditions :

New or worsening chronic conditions (e.g. uncontrolled hypertension, asthma flare), multiple issues in one visit, mental health review on MHCP, post-hospital discharge follow-up, paediatric developmental/behavioural issues, women's health (menstrual/menopause), mild-moderate depression/anxiety with counselling, chronic pain review, smoking/weight management counselling, initial new symptoms assessment (fatigue/dizziness/joint pain), sexual health/STI concerns, elderly polypharmacy review
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Extended appointment

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An extended consult allows significant time for a comprehensive and thorough discussion with your GP. It's best for very complex or multiple interconnected health issues, detailed history reviews, extensive symptom exploration, multi-step management planning, specialist referral coordination, in-depth medication reconciliation, advanced lifestyle or preventive health strategies, or chronic condition reviews requiring careful attention.

Useful for the following conditions :

Complex multi-morbidity management (e.g. diabetes + heart disease + depression), new serious condition diagnoses (e.g. cancer suspicion, cardiac symptoms), detailed chronic disease management planning/review, comprehensive geriatric assessment/frailty evaluation, mental health crises or significant deterioration, family/carer involvement in complex care, detailed high-risk medication reconciliation, pre-op or post-procedure planning with multiple factors, eating disorders or complex behavioural issues, trauma or significant psychosocial issues, thorough results explanation and shared decision-making
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Mental health care plan

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A Mental Health Care Plan consult provides extended, focused time with your GP. It's best for developing or reviewing a comprehensive mental health care plan, detailed exploration of mental health symptoms and history, risk assessment, coordinated referral to psychologists or psychiatrists, thorough medication review and adjustment, safety planning, crisis support strategies, lifestyle and coping skill recommendations, or ongoing monitoring and support for conditions such as anxiety, depression, PTSD, bipolar disorder, or other mental health concerns.

Useful for the following conditions :

Moderate-to-severe depression/anxiety, adjustment disorders with impairment, PTSD/trauma-related conditions, bipolar management (specialist collab), schizophrenia/psychotic disorders (stable shared care), eating disorders assessment/planning, perinatal mental health (postpartum depression/anxiety), grief/bereavement with clinical impact, substance use with MH comorbidity, personality disorders needing support, child/adolescent behavioural/emotional issues, dementia-related behavioural symptoms
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Chronic condition management plan

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A Chronic Condition Management Plan consult provides extended, structured time with your GP. It's best for developing or reviewing a comprehensive care plan for one or more chronic conditions, detailed assessment of symptoms and complications, coordinated multidisciplinary referrals, thorough medication optimisation, personalised lifestyle and self-management strategies, preventive health goals, or ongoing monitoring of long-term conditions such as diabetes, asthma, heart disease, or mental health concerns.

Useful for the following conditions :

Diabetes (Type 1/2) with complications/poor control, cardiovascular disease (e.g. heart failure, post-MI), chronic respiratory conditions (COPD/severe asthma), chronic kidney disease, arthritis/musculoskeletal conditions with impairment, cancer survivorship/ongoing management, neurological conditions (e.g. Parkinson's, MS), obesity with comorbidities needing multidisciplinary care, elderly multimorbidity (3+ chronic issues), mental health with significant physical comorbidity, inflammatory bowel/GI chronic issues, chronic pain syndromes needing coordinated care
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Urgent after-hours appointment

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An urgent after hours consult provides focused GP care during the overnight period (available only between 12am and 7am) for health issues that require prompt attention but are not life-threatening and do not need an ambulance or emergency department/hospitalisation. It's ideal for sudden urgent concerns, worsening minor symptoms that can't wait until morning, acute pain or infections needing same-night assessment, or other non-emergency matters requiring timely medical input outside regular hours.

Useful for the following conditions :

Acute minor injuries/exacerbations (sprains/minor burns), sudden onset symptoms (severe headache/chest pain triage/mild SOB), acute infections with fever/pain (earache/UTI), allergic reactions/mild anaphylaxis follow-up, acute GI distress (vomiting/diarrhoea with dehydration risk), mental health acute distress/suicidal ideation (initial assessment), medication-related urgent issues, paediatric urgent concerns (fever/child minor trauma), palliative care symptom flare-ups, mild post-procedure complications
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Medical certificates

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Book a Standard appointment. A medical certificate consult gives you time with your GP to talk about your illness or injury. If it's clinically appropriate, your GP can provide a certificate for work, study or university, emailed to you after your consult. There's no extra fee for the certificate itself.

Useful for the following conditions :

Colds and flu, gastro, migraine, minor injuries, back pain, period pain, recovery after a procedure, other short-term illness that stops you working or studying
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Online scripts

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Book a Standard appointment. An online scripts consult is a short telehealth appointment to review a regular medicine with your GP. If a prescription is clinically appropriate, your eScript is sent to you by email or SMS. Choose a Long appointment if you'd like a fuller medication review.

Useful for the following conditions :

Blood pressure medicines, cholesterol medicines, the contraceptive pill, asthma preventers and relievers, thyroid medicines, reflux medicines, stable diabetes medicines, ongoing antidepressants. Controlled medicines (Schedule 8 or 4D) usually can't be prescribed by telehealth.
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Online referrals

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Book a Long appointment. A referral consult gives your GP time to talk through your health concern and decide whether you need a specialist, allied health provider, pathology or imaging. If a referral is appropriate, it's emailed to you after your consult.

Useful for the following conditions :

Specialist referrals (e.g. dermatology, cardiology, gynaecology), psychology and allied health referrals, blood tests and pathology, X-ray, ultrasound and other imaging, ongoing conditions that need specialist input
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Bulk billed telehealth

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Book a Standard appointment, or a Long or Extended appointment if you have more to discuss. A bulk billed telehealth consult lets you see an Australian-registered GP by phone or video from anywhere in Australia. Medicare bulk billed if eligible. If you're not eligible, a private fee applies.

Useful for the following conditions :

Everyday health concerns, scripts, medical certificates, referrals, test result follow-ups, minor infections, skin concerns, mental health check-ins
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Telehealth in Sydney and NSW

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Book a Standard appointment, or Urgent After Hours between 12am and 7am your local time. See an Australian-registered GP by phone or video from Sydney or anywhere in NSW. Medicare bulk billed if eligible. If you're not eligible, a private fee applies.

Useful for the following conditions :

Everyday health concerns, medical certificates, scripts, referrals, overnight urgent issues that aren't life-threatening, mental health and chronic condition plans by video
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Phone doctor

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Book a Standard appointment, or Long or Extended for more time. A phone doctor consult lets you talk with an Australian-registered GP without a camera or video app. Medicare bulk billed if eligible. If you're not eligible, a private fee applies.

Useful for the following conditions :

Everyday health concerns, medical certificates, scripts, referrals, test result follow-ups, overnight urgent issues that aren't life-threatening. Mental health and chronic condition plans are by video.
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Telehealth in Perth and WA

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Book a Standard appointment, or Urgent After Hours between 12am and 7am WA time. See an Australian-registered GP by phone or video from Perth or anywhere in Western Australia. Medicare bulk billed if eligible. If you're not eligible, a private fee applies.

Useful for the following conditions :

Everyday health concerns, medical certificates, scripts, referrals, overnight urgent issues that aren't life-threatening, mental health and chronic condition plans by video
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Telehealth in Brisbane and QLD

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Book a Standard appointment, or Urgent After Hours between 12am and 7am Queensland time. See an Australian-registered GP by phone or video from Brisbane or anywhere in QLD. Medicare bulk billed if eligible. If you're not eligible, a private fee applies.

Useful for the following conditions :

Everyday health concerns, medical certificates, scripts, referrals, overnight urgent issues that aren't life-threatening, mental health and chronic condition plans by video
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Telehealth in Melbourne and VIC

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Book a Standard appointment, or Urgent After Hours between 12am and 7am your local time. See an Australian-registered GP by phone or video from Melbourne or anywhere in Victoria. Medicare bulk billed if eligible. If you're not eligible, a private fee applies.

Useful for the following conditions :

Everyday health concerns, medical certificates, scripts, referrals, overnight urgent issues that aren't life-threatening, mental health and chronic condition plans by video
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UTI treatment online

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Book a Standard appointment. A UTI consult gives you time with your GP to talk through burning, stinging or frequent urination. If a script is clinically appropriate, your eScript is sent to you by email or SMS. Your GP may arrange a urine test if it's needed.

Useful for the following conditions :

Burning or stinging when urinating, needing to go often or urgently, cloudy or smelly urine, lower tummy pain, recurring UTI symptoms. Fever, back pain or vomiting need prompt care.
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Contraceptive pill online

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Book a Standard appointment, or Long to talk through new options. A contraception consult lets you talk with your GP about the pill and other choices. If a script is clinically appropriate, your eScript is sent to you by email or SMS.

Useful for the following conditions :

Pill script renewals, starting or changing the pill, side effects, choosing contraception, referrals for an implant or IUD. Emergency contraception is available from pharmacies.
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Pathology and imaging referrals

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Book a Long appointment. A pathology and imaging consult gives your GP time to review your symptoms and decide which tests or scans you need. If tests are appropriate, your request is emailed to you after your consult.

Useful for the following conditions :

Blood tests, urine tests, routine check-up tests, follow-up of past results, X-ray, ultrasound and other imaging
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