FAQ

bulkbill.doctor is an Australia-wide telehealth GP platform. You book a phone or video consult with an Australian-registered doctor. We are not a walk-in clinic and we do not operate as a single suburb surgery. Medicare bulk billed appointments are $0 if eligible; if you are not eligible, private fees apply and are confirmed when you book.

We offer bulk-billed consultations at $0 out-of-pocket for eligible patients with a valid Medicare card. Eligibility is checked securely during booking based on current Medicare rules.If your appointment doesn’t qualify for bulk-billing, we’ll clearly show transparent private fees before you confirm — no surprises. Many standard GP consultations, scripts, certificates and referrals are covered under Medicare when you meet the criteria.

Most Australians with a valid Medicare card can access bulk-billed telehealth when the consultation meets Medicare Benefits Schedule (MBS) requirements. This often includes having had a face-to-face visit with a GP in the last 12 months, though exemptions exist (e.g. children under 12 months, people experiencing homelessness, certain mental health or sexual health consultations, and remote area patients).Our booking system checks your eligibility upfront using your Medicare details. Private fee options are always available as a fallback.

A valid Medicare card is required for bulk-billed (free) appointments. If you don’t have one — or your consultation doesn’t qualify — you can still book a private paid consultation with clear upfront pricing. Overseas visitors and international students are welcome on a private fee basis.

Our GPs can help with a wide range of common issues, including:Coughs, colds, flu, sinus and respiratory infectionsSkin rashes, infections and minor skin concernsMental health support, anxiety, stress and sleep issuesMedication reviews and repeat prescriptions (non-controlled medicines)Medical certificates for work or studyReferrals to specialists, pathology or imagingPreventive health advice, family wellness, men’s health, women’s health and seniors careFollow-up care and chronic condition support (where clinically appropriate)Video consultations work well for most non-emergency issues.

Telehealth is not appropriate for medical emergencies — call 000 or go to your nearest emergency department if you have chest pain, severe breathing difficulty, severe bleeding, suspected stroke, or any life-threatening symptoms.We also cannot manage issues that require a physical examination (e.g. abdominal pain that needs palpation, certain injuries, or some women’s health checks), workers’ compensation claims, or prescriptions for controlled substances (S8/S4D medicines) in most cases. Our GPs will advise you if an in-person visit is needed and can help arrange it.

Booking is quick and easy online: Go to our booking page and choose a convenient time. Fill in a short form with your symptoms and Medicare details (for eligibility check). Confirm your appointment — you’ll receive a secure video link by email/SMS. Most people can book same-day or next-day appointments depending on availability. No app download is usually required.

At your scheduled time, click the secure video link on your phone, tablet or computer. You’ll speak face-to-face with one of our experienced Australian GPs. They’ll listen to your concerns, ask questions, provide advice, and arrange any scripts, certificates or referrals needed.Appointments are private and typically last 10–20 minutes (longer consultations are available when clinically required). You’ll receive any documents by email or SMS straight after.

Yes. Our GPs can issue:Electronic prescriptions (eScripts) sent directly to your chosen pharmacyDigital medical certificates for work, school or CentrelinkReferrals for specialists, pathology tests or imagingEverything is sent securely after your consultation.

You only need: A smartphone, tablet or computer with a camera and microphone A stable internet connection (Wi-Fi or mobile data) A quiet, private space Join via the secure link in your browser — no special app is required. The platform works on most modern devices.

Absolutely. All consultations are conducted on secure, encrypted platforms that comply with Australian privacy laws and healthcare standards. Your personal and medical information is handled confidentially and stored securely in Australia. We never share your details without your consent.

Yes. Parents or guardians can book video consultations for children. A parent or responsible adult should be present during the call for anyone under 18. Many childhood illnesses, rashes, coughs and follow-ups are well suited to telehealth. Bulk-billing eligibility often applies for younger children.

We offer convenient appointment times across extended hours, including evenings, weekends and after-hours slots where available. Our team of GPs provides flexible coverage so you can often be seen the same day. Check the real-time booking calendar for current availability — we aim to make quality care accessible when you need it.

No. bulkbill.doctor is an independent Australia-wide telehealth GP platform (exact domain https://www.bulkbill.doctor/). We are not affiliated with bulkbilling.doctor, Abby Health, or other similarly named services. Anyone can book. Medicare bulk billed if eligible. Public phone (02) 5747 4757 · support@bulkbill.doctor. If you see a different spelling (extra “ing”), a different website, or a different phone number, that is not us.

Use https://www.bulkbill.doctor/ and check the exact spelling bulkbill.doctor (lowercase, no “ing”). Our public phone is (02) 5747 4757. Support email is support@bulkbill.doctor.